Innovation in aged care has been accelerated during COVID-19 as aged care providers look to technology to swiftly manage communications in the case of outbreaks and changes to restrictions.
Like many of us, aged care providers have been utilising technology like Zoom and FaceTime for video calls but now with Australian platform Hayylo, they can bring all of their communication into the one place allowing them to meet one of the biggest challenges in aged care.
Hayylo streamlines the need to be efficient and maintain effective communication between customers and their circle of care including their family, and their providers.
Reaching out to Hayylo, the Goodwin Aged Care team quickly highlighted their desire to expand their offering to their community saying:
Like Hayylo, Goodwin believes that every person should have quality of life and the opportunity to stay productive in their community.
Beyond that, the focus of Goodwin and it’s collaboration with Hayylo centres on:
1. Need to communicate efficiently with families in the event of an outbreak.
2. Keep families connected to loved ones in lockdown
3. Prepare for events like this in the future
4. Reducing calls due to increased communication.
Goodwin has implemented the use of Hayylo’s intelligent communications technology, to connect their homecare customers, families, and team to interact with their services. Post wave one of COVID-19, Goodwin has now rolled out Hayylo across their residential teams to reduce social isolation and communicate outbreaks if they should occur.
Fuelled by a commitment to excellence in their provision of care and informed by a willingness to press for innovation, Goodwin look set to take the strengths of the Hayylo platform to their customers and are well prepared for the years to come. Together, the two organisations are poised for a collaborative effort that will see each grow and evolve with the needs of the sector.
Purpose built for aged, disability, and home health care environments, Hayylo assists organisations to streamline the communication between teams and to customers by opening digital communication channels. With a focus on customer satisfaction, the Hayylo platform generates improvements across key operational metrics for community care providers.
With increases in overall customer satisfaction, reductions in contact rates and improvements in net promoter scores, Hayylo brings value to the customer experience at the point of interaction by furthering the ability of Goodwin’s teams to communicate their efforts.
There are numerous aged care providers around the country – including Lifecare, Mercy Services, Churches of Christ in Queensland, NovaCare, Integratedliving and Prestige Inhome Care – using Hayylo in their service and customer networks to effectively prepare for and manage potential outbreaks and changes to government restrictions. Hayylo is playing a vital role during COVID-19 with communications the key to the successful management of outbreaks with our population who are most vulnerable and at risk.
Learn more about how Hayylo can help you communicate better with your customers: