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When:
February 16, 2022 @ 1:00 pm – 4:00 pm
2022-02-16T13:00:00+11:00
2022-02-16T16:00:00+11:00
Contact:
Learning Outcomes
By the end of this webinar course, you will be able to:
- Explain the difference between a KPIs, key ratios and quality indicators and why these are essential for monitoring and measuring performance
- Describe the types of quality indicators, key ratios and KPIs that are useful for home care
- Critique a range of KPIs, key ratios and quality indicators to determine what is best for management and the governing body
- State key considerations when determining KPIs, key ratios and quality indicators
- Select KPIs, key ratios and quality indicators that are likely to improve the performance of teams
- List KPIs, key ratios and quality indicators that will provide trends, patterns and information valuable to your organisation
- Identify key factors that should be considered when implementing KPIs, key ratios and quality indicators
- Analyse data from KPIs, key ratios and quality indicators to draw meaningful conclusions and determine improvements.
- Assess the readiness of your organisation for current (and future mandated) data collection including IT, workforce requirements, data collection and management etc.
