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Setting meaningful measures: Quality Indicators, Ratios and KPIs for Home Care

February 16, 2022 @ 1:00 pm - 4:00 pm

Learning Outcomes

By the end of this webinar course, you will be able to:

  •   Explain the difference between a KPIs, key ratios and quality indicators and why these are essential for monitoring and measuring performance
  •   Describe the types of quality indicators, key ratios and KPIs that are useful for home care
  •   Critique a range of  KPIs, key ratios and quality indicators to determine what is best for management and the governing body
  •   State key considerations when determining KPIs, key ratios and quality indicators
  •   Select  KPIs, key ratios and quality indicators that are likely to improve the performance of teams
  •   List KPIs, key ratios and quality indicators that will provide trends, patterns and information valuable to your organisation
  •   Identify key factors that should be considered when implementing  KPIs, key ratios and quality indicators
  •   Analyse data from  KPIs, key ratios and quality indicators to draw meaningful conclusions and determine improvements.
  •   Assess the readiness of your organisation for current (and future mandated) data collection including IT, workforce requirements, data collection and management etc.

Details

Date:
February 16, 2022
Time:
1:00 pm - 4:00 pm

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