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Open Disclosure in Complaints handling

September 21, 2021 @ 12:00 am - September 22, 2021 @ 12:00 am

In this webinar, you will come away with a clear understanding of what Home Care providers are required to have in place to support the principles of Open Disclosure.

What will this webinar include? 

  • Principles and elements of Open Disclosure as relevant to home care
  • Regulatory requirements on Open Disclosure (ACQS & NDIS)
  • Foundations for Open Disclosure
  • Stages and steps of the Disclosure process
  • Ethical considerations
  • Role of leadership and management
  • Documentation and record keeping
  • Assigning authority to regarding Open Disclosure
  • Open Disclosure impacting on multiple consumers
  •   Managing adverse publicity and risk to reputation

Details

Start:
September 21, 2021 @ 12:00 am
End:
September 22, 2021 @ 12:00 am

Venue

Online Webinar

Organiser

Lorraine Paulos
View Organiser Website

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