Loading Events

« All Events

  • This event has passed.

Open Disclosure in Complaints handling

September 21, 2021 @ 12:00 am - September 22, 2021 @ 12:00 am

In this webinar, you will come away with a clear understanding of what Home Care providers are required to have in place to support the principles of Open Disclosure.

What will this webinar include? 

  • Principles and elements of Open Disclosure as relevant to home care
  • Regulatory requirements on Open Disclosure (ACQS & NDIS)
  • Foundations for Open Disclosure
  • Stages and steps of the Disclosure process
  • Ethical considerations
  • Role of leadership and management
  • Documentation and record keeping
  • Assigning authority to regarding Open Disclosure
  • Open Disclosure impacting on multiple consumers
  •   Managing adverse publicity and risk to reputation


September 21, 2021 @ 12:00 am
September 22, 2021 @ 12:00 am


Online Webinar


Lorraine Paulos
View Organiser Website

Leave a Reply

Your email address will not be published. Required fields are marked *