This training session will equip services to design and develop a competitive, sustainable and compliant model of offering personal care services in a post-reform environment. The session will include discussion of the corporate systems, structures and processes that need to be in place to efficiently deliver personal care services. We will encourage wellness and reablement to ensure personal care meets the needs and preferences of older Australians. The session will unpack the implications for workforce in terms of capability, competency and managing with a continued workforce shortage. We will also explore the impacts of an increased focus on clinical oversight, monitoring of changes and the interface with the quality management system.
By the end of this training session, you will be able to:
- Describe the changes proposed for delivering personal care.
- Explain the business systems, structures, processes and frameworks that need to be in place.
- Describe strategies to competitively position personal care services to appeal to older people.
- Evaluate the use of wellness, reablement and restorative care as part of personal care provision.
- Identify the implications for clinical governance, quality and compliance.