How to have ‘Difficult’ Conversations in Home Care

Overview

This webinar will explore how to prepare for, initiate, and have difficult conversations. There are many topics that can be challenging to approach such as declining health, end-of-life care, coming to terms with a serious diagnosis, sexuality, or the death of a loved one. You will come away from this webinar with the confidence to understand emotional responses and apply a range of strategies and techniques to tackle difficult topics.

Learning Outcomes

At the end of this webinar, you will be able to:

•   Describe emotional responses experienced by consumers and the workforce.
•   Define the 10-step approach for difficult conversations.
•   Apply the guidelines for breaking ‘bad’ news.
•   Describe a strengths-based approach to opening questions.
•   Outline conversational strategies that empower consumers.
•   Explain approaches to managing and overcoming negative reactions.
•   Describe techniques for transforming difficult conversations into positive outcomes.