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How to have ‘Difficult’ Conversations in Home Care

August 16, 2022 @ 1:00 pm - 4:00 pm


This webinar will explore how to prepare for, initiate, and have difficult conversations. There are many topics that can be challenging to approach such as declining health, end-of-life care, coming to terms with a serious diagnosis, sexuality, or the death of a loved one. You will come away from this webinar with the confidence to understand emotional responses and apply a range of strategies and techniques to tackle difficult topics.

Learning Outcomes

At the end of this webinar, you will be able to:

  •   Describe emotional responses experienced by consumers and the workforce.
  •   Define the 10-step approach for difficult conversations.
  •   Apply the guidelines for breaking ‘bad’ news.
  •   Describe a strengths-based approach to opening questions.
  •   Outline conversational strategies that empower consumers.
  •   Explain approaches to managing and overcoming negative reactions.
  •   Describe techniques for transforming difficult conversations into positive outcomes.


August 16, 2022
1:00 pm - 4:00 pm


Online Webinar

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