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Consumer-focused Assessment and Care Planning

May 25, 2021 @ 1:00 pm - 4:30 pm

What’s wrong with our assessments and care plans?
Most assessments and care plans we see are based on a medical model of deficits, hence care plans focus on managing and maintaining health from a clinical perspective.  Overwhelmingly, consumers are seeking support and services that enables them to live the life they want to.  This means focusing on care plans that enable, equip and empower consumers to maximise their abilities and focus support where it is needed.  The care plan needs to be sharply focused on supporting consumers to achieve their goals and preferences.

The webinar will cover the following topics:

  • Bringing the right attitude to assessment and care planning
  • Framing the conversation with consumers and their family/carers
  • Intentional listening to consumers needs, wants and preferences
  • Using language in care plans that is meaningful to the consumers
  • Answering the six key questions essential for care planning
  • Recognising and incorporating cultural, spiritual and social needs
  • Consumer choice and capacity
  • Safety, risk assessment and management
  • Identifying unmet and unspoken needs
  • Working collaboratively with families/carers
  • Evaluation and monitoring


May 25, 2021
1:00 pm - 4:30 pm

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