Allocating your Care Management Workload: Assessing for Risk and Vulnerability

Overview

Some consumers are at greater risk when they remain at home and require much greater oversight by providers. Home care providers are constantly reminded of their responsibility to deliver safe and effective care. The Aged Care Quality and Safety Commission has issued guidance regarding vulnerable consumers who may be at risk, a further reminder of our responsibilities.

A critical aspect of managing these responsibilities is the communication between care managers and clinicians. Effective communication ensures that the specific needs and risks of vulnerable consumers are identified and addressed promptly and thoroughly. Care managers and clinicians must collaborate closely to monitor at-risk consumers, share vital information, and adjust care plans as necessary.

This requires providers to have specific measures in place to identify and monitor these at-risk and vulnerable consumers. This training workshop will equip you with the skills and knowledge to effectively manage care and services for consumers who are at-risk or vulnerable, and to enhance your workforce’s consumer risk and vulnerability capability, emphasising the importance of seamless communication between care managers and clinicians.

Learning Outcomes

By the end of this very interactive training session, you will learn:

•   Explain regulations and guidance regarding the protection of vulnerable consumers.
•   More….