Open Disclosure in Complaints handling @ Online Webinar
Sep 21 all-day
Open Disclosure in Complaints handling @ Online Webinar

In this webinar, you will come away with a clear understanding of what Home Care providers are required to have in place to support the principles of Open Disclosure.

What will this webinar include? 

  • Principles and elements of Open Disclosure as relevant to home care
  • Regulatory requirements on Open Disclosure (ACQS & NDIS)
  • Foundations for Open Disclosure
  • Stages and steps of the Disclosure process
  • Ethical considerations
  • Role of leadership and management
  • Documentation and record keeping
  • Assigning authority to regarding Open Disclosure
  • Open Disclosure impacting on multiple consumers
  •   Managing adverse publicity and risk to reputation
Care Management Skills @ Online Webinar
Sep 23 @ 1:00 pm – Sep 30 @ 4:00 pm
Care Management Skills @ Online Webinar

Professional ‘case/care management’ should result in consumers to be able to manage their own lives as much as possible and, with professional support not have a provider ‘take over’. It is a targeted, community-based and pro-active approach to care that involves assessment, care planning, monitoring and care co-ordination. Where a professional case/care management approach is effectively implemented, it has improved the experiences of consumers/clients by supporting better care outcomes and improved quality of life.

Learn Care/Case Management in six key modules?

Modules include assessment, care planning, goal setting, case conferencing, documentation; monitoring of consumer changes. The training includes competency testing via an interactive learning style. The training has been modified for the home care environment to ensure practical examples of how learning can be translated into practice.

How does this course align with national competencies?

If you wish to pursue a qualification from a Registered Training Organisation, this course may be offered as recognition of prior learning. This course is aligned to the following units of competence:

Medication Management in Home Care Webinar @ Online Webinar
Sep 28 @ 1:00 pm – 4:00 pm

This course will clarify exactly what a service needs to ensure it can support consumers with safe and high-quality medication management.

Medication Management is a requirement for all providers of Home Care. Whether it is for NDIS clients, Home Care Package consumers or your fee-for-service customers, providers need to have trained competent staff; effective policies and procedures; incident management and correct documentation. Medications are considered poison if not administered in the correct and safe manner.

This webinar includes defining the scope of practice for staff in relation to medication management. Craig Harris, National Business Manager (Aged Care) from Webstercare- Australia’s leading medication management pharmacist will be our Guest speaker.

All attendees will receive a Statement of Attendance upon completion with evidence of Continuing Professional Development hours. Attendees seeking a formal qualification from a Registered Training Organisation, may be entitled to some recognition of prior learning as the course is aligned to the following units of competency:

• CHCCS305C Assist clients with medication
• CHCCS424A Administer and monitor medications

Lessons Learnt From Quality Reviews in Home Care – FREE webinar @ Online via Zoom
Sep 29 @ 1:00 pm – 2:30 pm
Lessons Learnt From Quality Reviews in Home Care - FREE webinar @ Online via Zoom

Discover the secrets to avoiding not-mets that nobody’s talking about.

Did you know both self managed and full service providers are receiving the same not-mets? Why is that?

With more than 2 decades of experience assisting providers, we’ve learnt a thing or two when it comes to Quality Reviews in Home Care.

Instead of keeping this information to ourselves, we want you to have full compliance with your next quality review!

Our expert consultants Lorraine Poulos and Jeremy McAuliffe will walk you through the lessons they’ve learnt, so you can avoid the painful mistakes others have made.

This webinar will be packed with strategies you can use to have full compliance with your next quality audit!

Here’s a quick overview of what you’ll learn when you attend this webinar:

✔ Top 5 tips for preparing for a Quality Review

✔ A deep dive into top areas of not-mets and how you can avoid being issued with a non-compliance

✔ How to prepare your consumers and staff for a Quality Review

Plus, free resources and a checklist you can start using right away.

Who will get the most out of this webinar?

This webinar is perfect for anyone who oversees care and services for consumers:

Care/case managers and co-ordinators

CHSP providers

Respite co-ordinators

Registered nurses

Enrolled nurses


Quality officers

Service managers

Leading Clinical Governance in the NDIS @ Online Webinar
Oct 25 @ 9:30 am – Oct 27 @ 12:30 pm

The Leading Clinical Governance in the NDIS Workshop running on the 25th & 27th October, will unpack what clinical governance means for disability services like you.

Integrating Clinical Governance into Disability service organisations is a delicate balance between ensuring safe and high quality care, supporting choice and participant decision making and navigating through times of change, growth and uncertainty.

Learn and discuss how culture, leadership and systems can support clinical governance in disability services. You will gain the essential skills and capabilities to adapt key clinical governance elements to your organisation’s needs and tailor your quality and safety systems too.

This interactive workshop will equip you with strategies to tailor your clinical governance framework and consider ways to review and strengthen your ogranisation’s approach and lead the development of positive relationships with stakeholders to support quality and safety now and in the future.

Find out more:

Pricing & Registration:

Measuring & Enhancing Consumer Wellbeing in Home Care @ Online Webinar
Oct 27 @ 10:00 am – 1:00 pm
Measuring & Enhancing Consumer Wellbeing in Home Care @ Online Webinar

The Measuring & Enhancing Consumer Wellbeing in Home Care Online Seminar running on the 27th October 2021 will provide you with meaningful and tangible strategies to improve consumer wellbeing.

This unique event will help attendees plan an organisational approach to consumer engagement which focuses on continuous improvement, quality standards, international best practice and most importantly, finding new and effective ways to measure and enhance the wellbeing of your consumers.

Developing & Implementing Social Impact Measurement Frameworks @ Online Webinar
Nov 8 @ 9:30 am – Nov 11 @ 10:30 am
Developing & Implementing Social Impact Measurement Frameworks @ Online Webinar

The Developing & Implementing Social Impact Measurement Frameworks Online Masterclass running on the 8th, 10th & 12th November 2021 will provide you with pragmatic approaches to design and embed effective impact measurement practices.

At this masterclass you will learn about the key success factors and things to avoid when developing and implementing an impact measurement plan. It will unpack the fundamentals of setting up an impact measurement framework and give you pragmatic approaches to get buy-in at all levels in your organisation.

Assessment and Care Planning for consumers living with dementia @ Online Webinar
Nov 16 all-day
Assessment and Care Planning for consumers living with dementia @ Online Webinar

Based on the Clinical Practices Guidelines and Principles of Care for People with Dementia, this webinar provides practical guidance for Care/Case Managers and clinicians such as registered nurses.

1.  Understanding Dementia

o   Identifying signs of dementia

o   Practical implementation of the 10 Dignity in Care Principles

o   Dementia care for Aboriginal and Torres Strait Islander people and culturally and linguistically diverse populations


2.  A partnership approach

o   Communicating and engaging consumers living with dementia

o   Establishing, supporting and strengthening the Circle of Support

o   Developing a care plan in partnership

o   Defining what Quality of Life means for each consumer

o   Identification of meaningful activity planning

o   Recognising and reporting changes


3. Clinical Care and services:

o   Writing goals and care plans for those with dementia

o   Sensitively Communicating the needs of those with dementia

o   Maximising health and wellbeing

o   Promoting functional and social independence

o   Environmental assessment, redesign and modification to support independent functioning

o   Recognising strengths and capacities in assessment

o   Assessment, referrals and specialist assessment services

o   Identification and management of pain

o   Identification, measurement and management of behavioural and psychological symptoms of dementia

o   Managing agitation, anxiety and physical expression of anger and frustration

o   Palliative care


4. Maximising the effectiveness of the team

o   Working collaboratively with other health professionals

o   Coordinated delivery of services

o   Support, education and oversight of frontline workers

o   Frontline workers recognising and reporting changes