Leading Clinical Governance in the NDIS @ Online Webinar
Oct 25 @ 9:30 am – Oct 27 @ 12:30 pm

The Leading Clinical Governance in the NDIS Workshop running on the 25th & 27th October, will unpack what clinical governance means for disability services like you.

Integrating Clinical Governance into Disability service organisations is a delicate balance between ensuring safe and high quality care, supporting choice and participant decision making and navigating through times of change, growth and uncertainty.

Learn and discuss how culture, leadership and systems can support clinical governance in disability services. You will gain the essential skills and capabilities to adapt key clinical governance elements to your organisation’s needs and tailor your quality and safety systems too.

This interactive workshop will equip you with strategies to tailor your clinical governance framework and consider ways to review and strengthen your ogranisation’s approach and lead the development of positive relationships with stakeholders to support quality and safety now and in the future.

Find out more: https://go.the-hatchery.co/7963-ccrbrochure

Pricing & Registration: https://go.the-hatchery.co/7963-ccrrego

Effective Incident Management in Home Care – Meeting SIRS & NDIS @ Online via Zoom
Oct 26 @ 1:00 pm – 4:00 pm
Effective Incident Management in Home Care - Meeting SIRS & NDIS @ Online via Zoom

Are you ready for SIRS in Home Care?

From 1 April 2021, all aged care providers were required to meet Standard 8 (3)(d) including having an incident management system.

However, from 1 July 2022, the Serious Incident Response Scheme (SIRS) will be expanded from residential care to include in-home aged care services, including HCPs, CHSP and Flexible Care Services.

The NDIS also requires registered NDIS providers to implement and maintain a system to record, manage and report incidents.

Whilst most home care organisations have a policy, forms and reporting protocols for incidents, the requirements of SIRS and NDIS demand much more than the basic approach.

In order to be ready for the commencement on 1 July 2022, most home care services will need to establish and implement a range of new systems and processes.

Assess your readiness for SIRS – Are you confident you have the following in place?

  • A robust Incident Management System (IMS)
  • All relevant staff have clarity on the types of incidents to be notified
  • All relevant staff have the knowledge and skills regarding notification requirements
  • Clarity regarding roles and responsibilities for notifications including weekends and after hours
  • Documented policies and procedures
  • A system and process for recording incidents
  • All relevant staff trained to become notifiers

Clinical governance reporting and oversight of serious incidents

Measuring & Enhancing Consumer Wellbeing in Home Care @ Online Webinar
Oct 27 @ 10:00 am – 1:00 pm
Measuring & Enhancing Consumer Wellbeing in Home Care @ Online Webinar

The Measuring & Enhancing Consumer Wellbeing in Home Care Online Seminar running on the 27th October 2021 will provide you with meaningful and tangible strategies to improve consumer wellbeing.

This unique event will help attendees plan an organisational approach to consumer engagement which focuses on continuous improvement, quality standards, international best practice and most importantly, finding new and effective ways to measure and enhance the wellbeing of your consumers.

Train-the-Trainer in Home Care @ Online via Zoom
Nov 3 all-day
Train-the-Trainer in Home Care @ Online via Zoom

Is your training really achieving results?


If being a trainer is only a small part of your role, delivering engaging training can be challenging.


Traditional train-the-Trainer courses often involve content that is not relevant to the home care context.  In home care, we need training to be results-orientated and ‘short. sharp and shiny’ whilst enhancing the employability skills in the sector.


In this two session training course, we’ll equip you with the skills, tools and tricks to ensure your training quickly engages learners to get results.


The webinars will be focused on running short, condensed toolbox training sessions.  You’ll be able to implement training that produces great results for your team and your organisation and ultimately your consumers.


Learn all the basics to not only survive, but actually thrive in your training role.


Using a step by step guide along with tips and tricks, you’ll come away with confidence and a suite of new skills to improve your training.


Here’s a quick overview of just some of what you’ll learn:


  • Adult learning principles
  • ADDIE training and development framework
  • Gagne’s nine events of learning
  • Delivery of short toolbox training sessions
  • Learn questioning techniques that builds on existing knowledge
  • How to support and engage resistant learners
  • How to deliver great presentations


Plus, a range of useful activities your learners will love!

Compliance Essentials for Home Care @ Online Webinar
Nov 4 @ 1:26 am
Compliance Essentials for Home Care @ Online Webinar

In our recent survey to providers, many expressed the need to be better prepared, but the problem is knowing exactly how to prepare.

It’s trite to say – “Just meet the Aged Care Quality Standards and you’ll be prepared”.

Our experience with providers and the survey data has informed us that there are specific ways that you can prepare.

The vast majority of services are providing excellent care and services.  However, it’s just as important to be able to demonstrate compliance and provide evidence to support the good work you’re doing.

How can we deliver results for you and your organisation?

In this webinar, you’ll come away with practical strategies for how you and your team can be prepared and how you can clearly demonstrate evidence of compliance with the Aged Care Quality Standards.

What will this webinar include? 

✔ Understanding requirements for the most frequently audited Standards and requirements

✔ Preparing and presenting information on the risk-based questions

✔ A simple step-by-step process for supporting staff to respond to questions

✔ An easy process to check care plans are updated and contain the required information

✔ Preparing specifically for Assessment Contacts and Quality Reviews

✔ Communicating with consumers/representatives so they’re confident in answering questions

✔ Preparing documentation to enable you to demonstrate compliance

Developing & Implementing Social Impact Measurement Frameworks @ Online Webinar
Nov 8 @ 9:30 am – Nov 11 @ 10:30 am
Developing & Implementing Social Impact Measurement Frameworks @ Online Webinar

The Developing & Implementing Social Impact Measurement Frameworks Online Masterclass running on the 8th, 10th & 12th November 2021 will provide you with pragmatic approaches to design and embed effective impact measurement practices.

At this masterclass you will learn about the key success factors and things to avoid when developing and implementing an impact measurement plan. It will unpack the fundamentals of setting up an impact measurement framework and give you pragmatic approaches to get buy-in at all levels in your organisation.

Clinical Care Compliance @ Online via Zoom
Nov 9 – Nov 10 all-day
Clinical Care Compliance @ Online via Zoom

Are you sure your clinical care is fully compliant with the quality standards?

In home care, we’re seeing consumers with increasingly complex care needs, co-morbidities and chronic conditions.  We have had a volume of requests seeking information on the requirements of the Aged Care Quality Standards in relation to clinical care in the home.

Our team of clinicians are very experienced in supporting staff to recognise and respond to deteriorating conditions in consumers.

Here’s a quick overview of just some of what you’ll learn on this webinar:

  • How to implement a service-wide framework for identifying and managing deteriorating conditions
  • Using measures and indicators to monitor changing conditions
  • How to use validated tools and assessments
  • Policy and practice regarding reassessment
  • How to ensure continuity of care
  • Real life examples about what can go wrong
  • The importance of referrals and escalation
  • Documentation to support management of deteriorating conditions
  • Quality assurance to ensure processes for deteriorating conditions are occurring
  • How to train staff on recognising and reporting deterioration
  • Scope of practice in terms of staff responding to deterioration
  • Skills/competency testing required
  • Partnering with consumers regarding managing their deteriorating conditions
  • Decision-making: competence, capacity and rights of consumers

How to engage families/carers regarding monitoring and reporting on changes

Assessment and Care Planning for consumers living with dementia @ Online Webinar
Nov 16 all-day
Assessment and Care Planning for consumers living with dementia @ Online Webinar

Based on the Clinical Practices Guidelines and Principles of Care for People with Dementia, this webinar provides practical guidance for Care/Case Managers and clinicians such as registered nurses.

1.  Understanding Dementia

o   Identifying signs of dementia

o   Practical implementation of the 10 Dignity in Care Principles

o   Dementia care for Aboriginal and Torres Strait Islander people and culturally and linguistically diverse populations


2.  A partnership approach

o   Communicating and engaging consumers living with dementia

o   Establishing, supporting and strengthening the Circle of Support

o   Developing a care plan in partnership

o   Defining what Quality of Life means for each consumer

o   Identification of meaningful activity planning

o   Recognising and reporting changes


3. Clinical Care and services:

o   Writing goals and care plans for those with dementia

o   Sensitively Communicating the needs of those with dementia

o   Maximising health and wellbeing

o   Promoting functional and social independence

o   Environmental assessment, redesign and modification to support independent functioning

o   Recognising strengths and capacities in assessment

o   Assessment, referrals and specialist assessment services

o   Identification and management of pain

o   Identification, measurement and management of behavioural and psychological symptoms of dementia

o   Managing agitation, anxiety and physical expression of anger and frustration

o   Palliative care


4. Maximising the effectiveness of the team

o   Working collaboratively with other health professionals

o   Coordinated delivery of services

o   Support, education and oversight of frontline workers

o   Frontline workers recognising and reporting changes

Care/Case Management Practice @ Online Webinar
Nov 22 – Nov 29 all-day
Care/Case Management Practice @ Online Webinar

What does the course consist of?

This six- module course has been aligned with units of competency for the National Skills set -Case Management Skills- and consists of theory and practical application of learning in the workplace. It includes pre reading, case studies and extensive resources.

What is covered in the modules?

Modules include assessment, care planning, goal setting, case conferencing, documentation; monitoring of consumer changes. The training includes competency testing via an interactive learning style. The training has been modified for the home care environment to ensure practical examples of how learning can be translated into practice.

What evidence will I get as evidence of attendance ?

All attendees will receive a Certificate of Attainment upon completion with evidence of Continuing Professional Development hours.

Who is the course suitable for ?

The course is suitable for those who are new to care management roles and staff who want to refresh their skills.

How will it benefit providers and consumers?

It is of particular use for providers who want to promote consistency of practice within their teams and ensure staff are aware of how important their roles are in meeting quality standards; evidence consumer engagement; understanding duty of care and to better manage risks.

Training Needs Analysis Made Simple
Nov 23 @ 1:00 pm – 4:00 pm
Training Needs Analysis Made Simple

Is your service meeting compliance requirements regarding training?

‘Standard 7 | Requirement (3)(d): Management of the organisation’ requires that providers can describe how they determine training needs for their workforce in line with new or the changing needs of their consumers.

This webinar is aligned to the nationally recognised unit of competency: TAETAS501 – Undertake organisational training needs analysis.

So if you wish to pursue a qualification from a Registered Training Organisation, this course may be submitted to a Registered Training Organisation as recognition of prior learning.  All attendees will receive a Statement of Attendance upon completion with evidence of Continuing Professional Development hours.

Here’s a quick overview of just some of what you’ll learn on this webinar:

✔ How to define the organisational goals that really matter

✔ Identify what organisational cultural and behaviours to strengthen

✔ Identifying weakness and gaps

✔ Identify individual and team goals that require improvement

✔ Assess how job behaviours align with organisational values

✔ Define job behaviours to correct

✔ Identify what knowledge and skills are needed for your consumers

✔ Identify any factors that hinder job performance

✔ Identify aspects where non-training solutions are a better fit

✔ Analyse the data

✔ Develop a training plan