May
17
Tue
Health Literacy for Team Leaders and Case/Care Managers @ Online Webinar
May 17 @ 1:00 pm – 4:00 pm
Health Literacy for Team Leaders and Case/Care Managers @ Online Webinar

Overview

This webinar will provide knowledge, understanding, skills and confidence to improve the health literacy of care managers, consumers, and frontline workers.  At the end of the session, you will know why health literacy is important and how to use some simple techniques to improve how you communicate health literacy.  You will also learn practical strategies for integrating health literacy into systems, and processes and enabling the workforce to contribute.

Learning Outcomes

By the end of this webinar course, you will be able to:

  • Define health literacy and the benefits to consumers and their families.
  • Describe and use health literacy tools, e-Health and techniques.
  • Identify factors that influence health literacy and the impact of health literacy on consumer’s health choices.
  • Create a personal action plan to be health literacy friendly.
  • Outline strategies to integrate health literacy in systems and processes.
  • Identify strategies to equip frontline workers to contribute to health literacy.
May
18
Wed
Case Conferencing @ Online Webinar
May 18 @ 1:00 pm – 4:00 pm
Case Conferencing @ Online Webinar

Overview

This webinar will provide you with the skills, knowledge, and behaviours needed to successfully lead, facilitate, and participate in a case conference.

Learning Outcomes

By the end of this webinar course, you will be able to:

  • Define the features of a case conference.
  • Co-ordinate and plan a case conference.
  • Support consumers in a case conference.
  • Prepare for a case conference
  • Lead and participate in a case conference.
  • Follow-up after a case conference.

 

May
25
Wed
Sustainable Home Care Service Design
May 25 @ 1:00 pm – 4:00 pm
Sustainable Home Care Service Design

Overview

This practical webinar has been designed to equip you with the knowledge and tools to design your home care service for service offerings into relevant and attractive products for consumers.   We’ve designed this course to give you the knowledge and tools to package your service offerings into relevant and attractive products for Home Care Service consumers.

Learning Outcomes

By the end of this webinar course, you will be able to:

  • Describe the latest information about Home Care Packages now and post July 2023.
  • List examples of what other providers are doing and some of the creative options that are available to consumers.
  • State how to link assessment domains to care provision and how to ensure compliance with Standards and legislation.
  • Describe how a health and wellness-based approach to care models is important for the future of your business.
  • Explain excluded and included items in HCPs; the importance of a self-directed framework, linking assessment domains to care provision and how to ensure compliance with Standards and legislation.
  • Identify the suitability of practical examples and extensive resources to assist you to implement changes to your service.
May
26
Thu
Change management for Home Care Managers and Team Leaders @ Online Webinar
May 26 @ 1:00 pm – May 31 @ 4:00 pm
Change management for Home Care Managers and Team Leaders @ Online Webinar

Overview

This four-module course has been aligned with units of competency of Certificate 1V Frontline Management BSB40812 – and consists of theory and practical application of learning in the workplace. It includes pre-reading, case studies and extensive resources. Modules include financial management and preparing for Home Care Reforms; performance management and supervising the workforce; meeting the Aged Care Quality Standards and regulatory and legislative reforms and managing customer expectations.

Learning Outcomeslor

By the end of this webinar course, you will be able to:

  • Identify your leadership and change management style.
  • Financial management and preparing for Home Care Reforms.
  • Managing workforce and organisational performance.
  • Understanding regulatory and legislative requirements and reforms such as Support at Home.
  • Managing consumer expectations.
  • Developing and implementing operational and business plans.
Jun
20
Mon
Clinical Case/Care Management Skills @ Online Webinar
Jun 20 @ 1:00 pm – Jun 27 @ 4:00 pm
Clinical Case/Care Management Skills @ Online Webinar

Overview

This six-module course will equip you in your role as a case/care manager to conduct an independent assessment of clients, with a holistic, goal-oriented, wellness and reablement focus. This course has been aligned with units of competency for the National Skills set -Case Management Skills. It consists of theory and practical application of learning in the workplace.

It includes pre-reading, case studies, and extensive resources. The modules include assessment, care planning, goal setting, case conferencing, documentation, monitoring of consumer changes. The training includes competency testin

g via an interactive learning style. The training has been modified for the home care environment to ensure practical examples of how learning can be translated into practice.

Learning Outcomes

By the end of this webinar course, you will be able to:

  • Define the role a case/care manager
  • Advocate for clients
  • Conduct interviews and assessments
  • Set goals with the client
  • Develop care plans
  • Communicate with clients and families/representatives
  • Apply cultural sensitivity
  • Complete the correct documentation
  • Explain the financial impacts of case/care management
  • Monitor the care plan to assess the effectiveness of interventions
  • State the types of circumstances and triggers for reassessment