May
11
Tue
Your next growth strategy: From HCPs to NDIS @ Online
May 11 @ 1:30 pm – 4:30 pm
Your next growth strategy: From HCPs to NDIS @ Online

Recognise your expertise in supporting people living at home

Over time, your organisation has developed considerable competence, expertise, infrastructure and systems to support people to live independently at home. Your organisation also has an establishing reputation and community profile in home care. We can guide you through the process of building upon what you have in place to take on NDIS participants. There will be challenges and barriers, but our webinar will show you what to expect and how to overcome issues so everything is ‘work-out-able’.

The webinar will include information and practical tips about:

✔ Similarities and differences between HCPs and NDIS program requirements
✔ Assessing the suitability and readiness of your service for NDIS
✔ Key success factors of running an NDIS service
✔ Assessing NDIS fit with your service’s vision, mission and values
✔ Key components of a business case for your governing body
✔ Establishing an internal communication strategy that builds support
✔ Consultation with your community to ascertain need and demand
✔ Conducting a competitor analysis
✔ Key components of a business case for your governing body
✔ Develop a step-by-step process for application and a timeframe
✔ Submitting a convincing application supported by persuasive evidence

May
13
Thu
Making Wellness and Reablement Work
May 13 @ 1:00 pm – 4:30 pm
Making Wellness and Reablement Work

De-mystifying Wellness and Reablement

Wellness and reablement are important principles of consumer-directed care for all government-funded services. The future model of home care includes a stronger focus and approach on how you work with consumers and clients to improve their quality of life and health outcomes. Unless your service has a comprehensive and organisational-wide approach, progress towards wellness and reablement can be limited.
What will this webinar include?

• Preparing your service for short term reablement services
• The Aged Care Quality Standards and wellness and reablement
• Review of the key principles of Wellness and Reablement in CHSP
• Incorporating wellness and reablement in to care package design
• Wellness and reablement in the context of assessment and goal setting
• Introducing qualitative and quantitative outcome measures
• Assessing and managing risks e.g. carer burnout, risk of abuse, deterioration of
• mental health, isolation etc.
• Reviewing your social support activities and other CHSP service types
• Embedding a culture of wellness and reablement in policies and practices
• Ideas for what services providers can offer your service to enhance wellness and
• reablement
• How to report using an outcome-based model
• Promotion of the Wellness and Reablement communities of practice

May
18
Tue
Royal Commission Impacts: Roadmap to Readiness
May 18 @ 1:30 pm – 4:30 pm

The Royal Commission Report is out – what now? Just wait and see?    

A passive ‘Wait-And-See’ strategy is not a strategy at all. It is true that there is uncertainty, ambiguity and ‘unknowns’, however that should not stop you preparing your plan for being ready for whatever the future holds. Be proactive and be ready to position your service to meet the future landscape. Based on our ‘Roadmap to Readiness’
template, you will leave this webinar with a clear plan of what is needed to manage the challenges ahead.

The webinar will cover the following topics:

✔ Customising your ‘Roadmap to Readiness’ document
✔ Assessing the Federal Budget 2021 impacts and opportunities
✔ Outline of the key ‘known’ aspects of the RC Report
✔ Analysis of recommendations and impact on your service
✔ Educating and informing the governing body
✔ Scenario planning for Home Care
✔ Preparing your service to be agile and able to rapidly pivot
✔ Selecting strategic forecasting strategies
✔ Modelling cost implications of recommendations
✔ Maintaining a ‘watch and act’ position in relation to emerging changes

May
25
Tue
Consumer-focused Assessment and Care Planning
May 25 @ 1:00 pm – 4:30 pm
Consumer-focused Assessment and Care Planning

What’s wrong with our assessments and care plans?
Most assessments and care plans we see are based on a medical model of deficits, hence care plans focus on managing and maintaining health from a clinical perspective.  Overwhelmingly, consumers are seeking support and services that enables them to live the life they want to.  This means focusing on care plans that enable, equip and empower consumers to maximise their abilities and focus support where it is needed.  The care plan needs to be sharply focused on supporting consumers to achieve their goals and preferences.

The webinar will cover the following topics:

  • Bringing the right attitude to assessment and care planning
  • Framing the conversation with consumers and their family/carers
  • Intentional listening to consumers needs, wants and preferences
  • Using language in care plans that is meaningful to the consumers
  • Answering the six key questions essential for care planning
  • Recognising and incorporating cultural, spiritual and social needs
  • Consumer choice and capacity
  • Safety, risk assessment and management
  • Identifying unmet and unspoken needs
  • Working collaboratively with families/carers
  • Evaluation and monitoring
May
27
Thu
Sustainable Financial Management
May 27 @ 12:53 pm
Sustainable Financial Management

Why is Sustainable Financial Management important in Home Care?

We all know just how hard it is to balance finances to remain competitive and sustainable in a competitive market.  We also know that financial management in home care will become challenging by changed funding arrangements for payment of subsidies and holding of unspent funds.

The home care sector is becoming more competitive with providers growing at over 6% per year according to the ‘Report on the Aged Care Act 2018-2019’. This reflects the attractiveness of greater choice in line with consumer preferences in a more market-based environment.

This webinar outlines to providers how to ensure financially competitiveness and sustainability in an environment of changed funding arrangements and increased competition.

What will this webinar include?

  • Overview of the current policy framework
  • Suggestions for bundling home care packages
  • Identifying the right pricing strategy
  • Determining a break-even point and price sensitivity analysis
  • Pricing comparison across package levels and care management levels
  • Costing methods
  • Managing different cost categories such as direct, indirect, fixed and variable
  • Building a unit cost model
  • Attribution and allocation of costs
  • Feedback from industry experts in home care
  • Resources to assist you in the workplace for easy implementation of recommendations
Jun
15
Tue
Home Care Manager and Team Leader Skills
Jun 15 @ 1:00 pm – 4:30 pm
Home Care Manager and Team Leader Skills

Developing Home Care Manager and Team Leader Skills

Everyday Lorraine Poulos and Associates are out and about advising and supporting home care providers with compliance problems, complaints, dissatisfied consumers, unhappy staff, financial sustainability issues and struggling to stay competitive.   A common theme found running through these issues is that leadership and management skills are not always at the level that this role increasingly requires.  We also find that home care managers and team leaders are struggling to keep up with the demands and workload and often it is because they need some simple strategies to manage situations.

This prompted us to develop a course to really equip, empower and enable home care managers and team leaders to operate at a higher level and thrive in the role.

This course will thoroughly equip you through six key modules:

  • Understanding your leadership style
  • Performance management
  • Financial management skills
  • Understanding the care sector legislation and regulation
  • Communication and customer service
  • Implementing operational plans
Jun
16
Wed
Maximising Technology and telehealth in Home Care
Jun 16 @ 1:00 pm – 4:30 pm
Maximising Technology and telehealth in Home Care

Is your service ready for the technological changes ahead?

The Minister for Aged Care and Senior Australians launched the Aged and Community Care Innovation and Technology Capabilities and Readiness (CARE-IT) Report on 26 November 2020.  This reports summarises the sector’s capacity to embrace emerging technology, its current level of digital maturity and the readiness of the sector to take advantage of the significant opportunities technology and innovation. The webinar will cover the following topics:

  • Benefits of adopting technology for Home Care
  • Existing and emerging technologies for Home Care
  • Developing a short and long term technology plan
  • Resourcing and support required for digital technology
  • Implementing Telehealth
  • Overcoming barriers and challenges of implementing technology
  • Maximising the uptake of technology through the enabling factors
  • The level and nature of digital literacy required for implementation
  • Staff training in the context of a high-turnover, highly-casualised workforce
  • Remote care and monitoring and other digital solutions
  • Use of video conferencing for care management
  • Use of technology for enhancing quality of life and connectedness
  • Technology for prompting and supporting consumers
Jun
22
Tue
Home Care Manager and Team Leader Skills
Jun 22 @ 1:00 pm – 4:30 pm
Home Care Manager and Team Leader Skills

Developing Home Care Manager and Team Leader Skills

Everyday Lorraine Poulos and Associates are out and about advising and supporting home care providers with compliance problems, complaints, dissatisfied consumers, unhappy staff, financial sustainability issues and struggling to stay competitive.   A common theme found running through these issues is that leadership and management skills are not always at the level that this role increasingly requires.  We also find that home care managers and team leaders are struggling to keep up with the demands and workload and often it is because they need some simple strategies to manage situations.

This prompted us to develop a course to really equip, empower and enable home care managers and team leaders to operate at a higher level and thrive in the role.

This course will thoroughly equip you through six key modules:

  • Understanding your leadership style
  • Performance management
  • Financial management skills
  • Understanding the care sector legislation and regulation
  • Communication and customer service
  • Implementing operational plans

Jul
6
Tue
Quality Auditing Skills Course
Jul 6 @ 1:00 pm – 3:30 pm
Quality Auditing Skills Course

This course has been designed for staff who are working in home care to be prepared and informed about their responsibilities when auditing against ACQS standards.

Providers want to be sure that staff in quality or management roles understand how to monitor standards compliance; reinforce continuous quality improvements and prepare for Quality Reviews in Home Care.  Quality Auditing will give managers confidence in supporting staff.

You will learn how to audit your own services and be prepared for any audit of quality standards.  This four-module course has been aligned with units of competency of Quality Auditing Skills – and consists of theory and practical application of learning in the workplace.  Modules include understanding Quality Reviews in Home Care; audit methodology; triangulation of evidence and how to implement an internal audit program.

The course is suitable for those who are involved in care provision, auditing, quality roles and clinicians. Emphasis will be placed on the importance of clinical care monitoring and provision in home care.

Jul
13
Tue
Quality Auditing Skills Course
Jul 13 @ 1:00 pm – 3:30 pm
Quality Auditing Skills Course

This course has been designed for staff who are working in home care to be prepared and informed about their responsibilities when auditing against ACQS standards.

Providers want to be sure that staff in quality or management roles understand how to monitor standards compliance; reinforce continuous quality improvements and prepare for Quality Reviews in Home Care.  Quality Auditing will give managers confidence in supporting staff.

You will learn how to audit your own services and be prepared for any audit of quality standards.  This four-module course has been aligned with units of competency of Quality Auditing Skills – and consists of theory and practical application of learning in the workplace.  Modules include understanding Quality Reviews in Home Care; audit methodology; triangulation of evidence and how to implement an internal audit program.

The course is suitable for those who are involved in care provision, auditing, quality roles and clinicians. Emphasis will be placed on the importance of clinical care monitoring and provision in home care.