Effective documentation in Home Care @ Online Webinar
Aug 3 all-day
Effective documentation in Home Care @ Online Webinar

In this webinar, you will come away with a clear understanding of how and when to document for quality of care, meet your legal responsibilities and your organisation meets its compliance responsibilities. You will have consistency of practice within your team.

What will this webinar include?

  • Legislative and legal considerations regarding documentation in Home Care
  • Real case studies of what can go wrong
  • Requirements in the Aged Care Quality Standards and NDIS Practice Standards
  • Policy and procedures regarding documentation
  • ISBAR/SOAP methodology for documentation
  • Using electronic records
  • Advice on how and why to document for a variety of documentation systems
  • Tips to streamline documentation without sacrificing accuracy
  • Documenting using objective methods
  • Consumer rights and safety
  • Processes for managing confidentiality and privacy of records
  • Documenting special situations
  • Common documentation errors and terminology to avoid
  • Contemporaneous recording of clinical information
  • Documentation that enables monitoring of quality of care
Clinical Care for dementia in Home Care @ Online Webinar
Aug 10 all-day
Clinical Care for dementia in Home Care @ Online Webinar

Based on the Clinical Practices Guidelines and Principles of Care for People with Dementia, this webinar provides practical guidance for Care/Case Managers and clinicians such as registered nurses.

1.  Understanding Dementia

o   Identifying signs of dementia

o   Practical implementation of the 10 Dignity in Care Principles

o   Dementia care for Aboriginal and Torres Strait Islander people and culturally and linguistically diverse populations


2.  A partnership approach

o   Communicating and engaging consumers living with dementia

o   Establishing, supporting and strengthening the Circle of Support

o   Developing a care plan in partnership

o   Defining what Quality of Life means for each consumer

o   Identification of meaningful activity planning

o   Recognising and reporting changes


3. Clinical Care and services:

o   Writing goals and care plans for those with dementia

o   Sensitively Communicating the needs of those with dementia

o   Maximising health and wellbeing

o   Promoting functional and social independence

o   Environmental assessment, redesign and modification to support independent functioning

o   Recognising strengths and capacities in assessment

o   Assessment, referrals and specialist assessment services

o   Identification and management of pain

o   Identification, measurement and management of behavioural and psychological symptoms of dementia

o   Managing agitation, anxiety and physical expression of anger and frustration

o   Palliative care


4. Maximising the effectiveness of the team

o   Working collaboratively with other health professionals

o   Coordinated delivery of services

o   Support, education and oversight of frontline workers

o   Frontline workers recognising and reporting changes

New to Home Care Management @ Online Webinar
Aug 11 – Aug 12 all-day
New to Home Care Management @ Online Webinar

New to home care and want to fast-track your knowledge?

For managers, board members and others who are new to home care, the environment can be daunting and overwhelming as there are many different dimensions to learn. The legal requirements are extensive and can result in significant costs for those who may not be aware of some of the key pitfalls or nuances of the sector.  At LPA we are known for our success in rapidly bringing you up to speed on the essentials of home care.

How we can deliver results for you and your organisation?

In the webinar over two sessions, we can rapidly brief you on the key essentials that you need to know about managing a home care service.  It will provide an overview of several topics that will enable you to identify gaps and areas for improvement in your service.

What will this webinar include?

  •   The care sector in Australia
  •   Legislative requirements
  •   Meeting the Aged Care Quality Standards
  •   Opportunities in the private, Home Care Packages and Commonwealth Home Support Programmes
  •   Government policy development in home care and long-terms direction in aged care
  •   Financial Viability
  •   Attracting new consumers
  •   Staffing models
  •   Innovations
  •   Funding amounts and expected profit margins
  •   Managing risk
Complaints Management for Positive Outcomes @ Online Webinar
Aug 17 all-day
Complaints Management for Positive Outcomes @ Online Webinar

In this webinar, you will come away with a clear understanding of the systems and processes you are required to have in place for managing complaints to achieve positive outcomes.

What will this webinar include? 

  •  Defining what constitutes a complaint (and what doesn’t)
  • Aged Care Quality Standards requirements and guidance on complaints
  • Essential aspects of complaints policy and procedures
  • Choosing the right complaints strategy
  • LPA four-step approach for handling and responding to informal complaints (RRRR)
  • Communication techniques
  • Diffusing difficult situations
  • Escalating complaints with a defined complaint management process
  • Achieving a win/win outcome for the complainant and the service
  • Forming a view and communicating outcomes
  • Creating and sustaining a positive organisational complaints culture
  • Capturing and maintaining a register for complaints
  • Trending and analysis of complaints for continuous improvement
  • Documentation and record keeping
  • Using complaints, outcomes and trends from complaints to continuously improve
Clinical Care Compliance @ Online Webinar
Aug 19 @ 1:00 pm – 4:00 pm
Clinical Care Compliance @ Online Webinar

In home care, we are seeing consumers with increasingly complex care needs, co-morbidities and chronic conditions.  We have had a large volume of requests seeking information on the requirements of the Aged Care Quality Standards in relation to clinical care in the home.   There is particular interest in what providers are doing to recognise and respond to deteriorating conditions in consumers.

How can we deliver results for you and your organisation?

In this webinar, you will come away with clarity regarding the expected standard of clinical care in regards to recognising, reporting and responding to deterioration in consumers’ condition in home care.

What will this webinar include?

  •  Implementing a service-wide framework for identifying and managing deteriorating conditions
  •   Using measures and indicators to monitor changing conditions
  •   Use of validated tools and assessments
  •   Policy and practice regarding reassessment
  •   Ensuring continuity of care
  •   Referrals and escalation
  •  Documentation to support management of deteriorating conditions
  •   Quality assurance to ensure processes for deteriorating conditions are occurring
  •   Training for staff on recognising and reporting deterioration
  •   Scope of practice in terms of staff responding to deterioration
  •   Skills competency testing
  • Partnering with consumers regarding managing their deteriorating conditions
  •   Decision-making: competence, capacity and rights of consumers
  •   Engaging families/carers regarding monitoring and reporting on changes
Maximising growth in HCPs @ Online Webinar
Aug 24 all-day
Maximising growth in HCPs @ Online Webinar

Increasing the number of home care packages can support improved viability and sustainability for your organisation.  Having a larger number of HCPs can also enable you to deliver a higher quality service to your existing consumers through engagement of professionals such as Registered Nurses.

What will this webinar include?

  • How to design your HCP to be attractive to consumers
  • Getting the financials results necessary for growth
  • Five rules of success as you scale up your home care package program
  • Avoiding the pitfalls of rapid growth in HCPs
  • Nurturing your waiting list
  • Bundling new service packages
  • Attracting new consumers
  • Ratio of case managers to consumers
  • Advertising and marketing your HCP services in the right places
  • Making links with key referrers and influencers
Effective Clinical Assessments in HC @ Online Webinar
Sep 14 all-day
Effective Clinical Assessments in HC @ Online Webinar

In this webinar, you will come away with a tangible set of skills that give you the confidence to carry out systematic and holistic clinical assessments.

What will this webinar include?

  • Requirements of Clinical Assessment in the Aged Care Quality Standards and NDIS
  • Clinical assessment policy and procedures
  • Different types of assessment and when these should be used
  • Holistic assessment: psychological, physical, functional, social and spiritual domains
  • Establishing systems to capture key information for comprehensive care delivery
  • Types of assessment outcomes and applications
  • Using validated assessment tool
  • Alignment the care plan with life goals
  • Assessment for deteriorating conditions and changes
  • Clinical protocols, pathways and guidelines
  • Clinical judgements, reasoning and decision-making
  • Common errors and pitfalls with clinical assessments
  • Referrals and high-risk scenarios
  • Partnering with consumers
  • Clinical Governance
  • Scope of practice, accountability and the ethical, legal and professional issues
  • Resources including validated assessment tools.
Effective Home Care Package Design Webinar @ Online Webinar
Sep 16 @ 1:00 pm – 4:00 pm

Join us and StewartBrown, the leading financial firm in aged care in Australia, to find out about competitive package design.

Are you effectively communicating financial information to consumers?
Are you ready for the changes to subsidies and supplements?

Will your package design ensure you remain competitive and viable?

This practical webinar has been designed to give you the knowledge and tools to package service offerings into competitive and sustainable products for Home Care Package consumers.

The webinar will cover excluded and included items in HCPs; the importance of a self-directed framework, linking assessment domains to care provision and how to ensure compliance with Standards and legislation.

The webinar consists of practical examples and extensive resources to assist you in implementing changes to your model.  It will include an overview of what other providers are doing and creative options available to consumers. There will be an emphasis on the importance of a wellness and health promotion approach to care models.

Open Disclosure in Complaints handling @ Online Webinar
Sep 21 all-day
Open Disclosure in Complaints handling @ Online Webinar

In this webinar, you will come away with a clear understanding of what Home Care providers are required to have in place to support the principles of Open Disclosure.

What will this webinar include? 

  • Principles and elements of Open Disclosure as relevant to home care
  • Regulatory requirements on Open Disclosure (ACQS & NDIS)
  • Foundations for Open Disclosure
  • Stages and steps of the Disclosure process
  • Ethical considerations
  • Role of leadership and management
  • Documentation and record keeping
  • Assigning authority to regarding Open Disclosure
  • Open Disclosure impacting on multiple consumers
  •   Managing adverse publicity and risk to reputation
Care Management Skills @ Online Webinar
Sep 23 @ 1:00 pm – Sep 30 @ 4:00 pm
Care Management Skills @ Online Webinar

Professional ‘case/care management’ should result in consumers to be able to manage their own lives as much as possible and, with professional support not have a provider ‘take over’. It is a targeted, community-based and pro-active approach to care that involves assessment, care planning, monitoring and care co-ordination. Where a professional case/care management approach is effectively implemented, it has improved the experiences of consumers/clients by supporting better care outcomes and improved quality of life.

Learn Care/Case Management in six key modules?

Modules include assessment, care planning, goal setting, case conferencing, documentation; monitoring of consumer changes. The training includes competency testing via an interactive learning style. The training has been modified for the home care environment to ensure practical examples of how learning can be translated into practice.

How does this course align with national competencies?

If you wish to pursue a qualification from a Registered Training Organisation, this course may be offered as recognition of prior learning. This course is aligned to the following units of competence: