NFPs must battle for hearts, minds and dollars
Is there a future for not-for-profit aged care providers in a consumer-driven market that seems made-to-measure for private operators? Professor...
Finance and governance
Providers sitting on $329m in unspent funds
Home care providers are holding $329 million of unspent funds on behalf of consumers and this could increase substantially in...
ACCC releases guidelines for home care services
Australia's competition regulator has released guidelines to help new and existing aged care home service providers understand their rights and...
Taking choice and control a step further
A growing number of operators in the market are facilitating older people and their families to manage their own package,...
Key considerations when negotiating package spending
From dog grooming to roof repairs, providers are receiving a wide range of consumer requests for home care spending, reports...
CHSP under pressure as some clients exceed intended number of services
Some 6 per cent or 50,000 aged care clients access more than five Commonwealth Home Support Program services, unpublished data...
Project to canvass views on “cashing out” home care budgets
A new project is underway to capture older people’s experiences of self-management and their interest in a cashed out funding...
Will you be on the hook for clients’ overspending?
The rise of online care worker platforms and increased levels of self-management mean providers should take steps to minimise the...
Help for home care providers to guide IT investment
The Aged Care Industry IT Council is facilitating a webinar for community care providers on how organisations can take advantage...
Concerns over value for money top home care complaints: Commissioner
Some 23 per cent of complaints to the Aged Care Complaints Commissioner now relate to home and community-based care services,...
Exit fees for home care clients top $4,000, data shows
New information published on My Aged Care has revealed huge market variation in the maximum exit fees clients can expect...
The legal ball game changes in a consumer-focused environment
While a consumer-driven home care market will create new opportunities to innovate and be creative, providers also need to be...