More resources ahead of new Act
The department has published several new resources to help the sector as it transitions to the new Act, including resources on establishing SaH service agreements.
With the new Aged Care Act coming into effect on Saturday, the Department of Health, Disability and Ageing has released new support documents to help providers as they transition.
Among them is guidance for providers on establishing Support at Home service agreements and guidance on key messages to assist older people in understanding the new agreements.
The information for providers regarding the new SaH service agreements includes links to a template for establishing a service agreement, information on the transition to new agreements, participant contributions and pricing.
The key messages document includes similar information but for older people currently receiving support through a home care package and who are transitioning to SaH on 1 November.
Ahead of 1 November, the department has also published the policy on submitting a complaint about a registered supporter to the System Governor and the possible outcomes of the complaint-making process. It is not applicable until 1 November.
A template on submitting complaints about a registered supporter has also been released in anticipation of the Act being implemented and is also not applicable until then.
The policy on information sharing requirements relating to registered supporters has also been published in anticipation of the Act commencement. The department noted that it too is not applicable until 1 November and that the Act and Aged Care Rules take precedence over the policy.
The Transition Care Program Guidelines are also now available and can be accessed here.
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