Home care smart tech wins design accolades

An app for village residents and a smart home platform are among the aged care sector’s innovators to pick up an award this month for design excellence. 

More than 1,000 people gathered in Melbourne last Friday evening for the 2023 Good Design Awards Ceremony, where winners selected from more than 900 diverse projects were recognised and celebrated. 

This year’s Australian Good Design Awards showcased the very best in design and innovation across 11 design disciplines and more than 35 design categories to a worldwide audience for projects that demonstrate “design excellence”.

Recipients include aged care and retirement living provider Ryman Healthcare and digital transformation partner Journey Digital who won a Good Design Award for the myRyman Resident App – which had been tailored for older adults. 

“The myRyman Resident app is heartwarmingly helpful to retirees,” the jury said. “Its visual design, navigation and understanding of haptic ranges on mobile devices all demonstrate an exceptional appreciation of design practice.” 

Since June, the app has been rolled out to 34 Australian and New Zealand villages to provide residents with information about events and activities at villages and a platform to create schedules and make bookings.

Around three-quarters of Ryman Healthcare’s independent-living residents at these villages have access to the app, and almost all (98 per cent) use it weekly, a spokesperson for the provider said. 

The app was designed for older adults, including those with cognitive decline and vision impairment, following more than 270 hours of interviews and user-testing with about 150 Ryman Healthcare residents. 

Weary Dunlop Retirement Village resident Elaine Cook said the app’s simple design meant it had become a helpful way to plan social activities. “It’s easy to use, which is one of its strong points,” Ms Cook said.  “At the start of a month I get on and save all the events and activities I want to do and then you receive a nice reminder like ‘you have fine dining tonight’, which can be really important, especially at my age.”

Ryman Healthcare chief experience and engagement officer Mary-Anne Stone said the win acknowledged the organisation’s commitment to creating technologies made for and informed by residents. 

“This award celebrates our desire to put technology that will enhance freedom, connection and wellbeing in the hands of our residents,” she said. “Working together, we can better understand how our services can evolve to meet needs and preferences, and how technologies need to work from our resident’s perspective, to support those services.” 

Journey Digital head of strategy and design Amanda Stonex said collaborating with Ryman Healthcare and its residents on the app had been a remarkable journey. “Our focus was a deep empathy for the residents, delivering the highest standards of accessibility, pairing it with a beautiful interface to genuinely elevate the resident experience,” she said. 

Smart home platform promotes independence

Aged care technology company Umps Health and design partner Tricycle Developments also received a Good Design Award for smart home platform Umps Link.

Umps Link – launched last September – operates as the hub for a co-designed personal alarm and wellbeing monitoring system designed to support older adults to remain independent and well at home.

On winning, Umps Health chief executive officer Adam Jahnke said: “This Good Design Tick recognises the world-leading technology our team has developed at Umps, and the expertise of our industrial design partner Tricycle Developments.”

He said it had always been the tech company’s ethos to build technology hand-in-hand with older adults. 

“We’ve incorporated feedback from thousands of hours of interviews, workshops and testing into the design of the Umps Link. Through good design, we’ve removed the stigma associated with traditional care products, building innovative technology to support people to remain safe and well at home while respecting their autonomy and individuality,” Mr Jahnke said. 

The 2023 Good Design Awards Ceremony was held on Friday 8 September 2023 in the Grand Ballroom of Centrepiece at Melbourne Park.

Main image: Umps Health CEO Adam Jahnke (centre) with Tricycle Development’s Luke Martin (left) and Trent Carter won a Good Design Award for Umps Link

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