Providers lack awareness of upcoming reforms: survey

Residential and home care providers are only moderately aware and prepared for the reforms taking effect prior to July 2023, a government survey has found.

Residential and home aged care providers are only moderately aware and prepared for the reforms taking effect prior to July 2023, the government’s first provider pulse survey has found.

The Department of Health and Aged Care surveyed aged care providers and stakeholders between 23 September and 14 October last year to monitor readiness and awareness of the aged care reforms, and set a baseline for future surveys.

It has, the department reported along with the results on 20 December, identified the need for:

  • more targeted, detailed and timely information delivered via more appropriate channels to enable them to properly plan and implement the changes
  • longer implementation timeframes, and
  • a whole-of-system picture of the reforms.

The department received 2,542 responses of which almost two-thirds were from people in the aged care sector (64 per cent).

Breakdown of the survey respondents – source: Department of Health and Aged Care

It found 38 per cent of residential care providers and 26 per cent of home care providers were well aware of the reforms in the first half of 2023 relevant to them.

However, it also found the majority – 71 per cent of residential aged care providers and 72 per cent of home care providers – felt somewhat prepared for reforms they identified as having a high impact on them.

Across all stakeholders, two in five respondents said they were not getting the level of detail required to plan and prepare for the reform changes, according to the results.

In response to the results, the department said it would:

  • integrate information across projects to improve planning
  • provide a clearer narrative and more context to the aged care sector to show how the various parts of the reforms work together
  • collaborate and partner with the sector
  • use established networks to greater effect
  • publish project information early and often, even if dates are expected to change.

The department plans to repeat the survey each quarter with the next planned for release in early February 2023.

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Tags: Department of Health and Aged Care, reforms,

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