NDIS app to help participants manage plan

A new app has been launched to help people on the National Disability Insurance Scheme to self-manage their plan.

A new app has been launched to help people on the National Disability Insurance Scheme to self-manage their plan.

The ‘my NDIS’ app, launched by the National Disability Insurance Agency, allows participants, nominees and child representatives to view their self-managed budget and make and manage claims on the go.

The app will also work alongside the myplace participant website portal.

Minister for the NDIS Linda Reynolds said the app is all about making the NDIS simpler.

“Participants told us that they would like an app, like a banking app,” she said in a statement.

“Since then, the NDIA worked with participants throughout the entire process of the design, building and testing of the app.”

The NDIA began working with participants and the disability sector in July last year to create the app.

Feedback was received from a pilot of the app, workshops, surveys and one-on-one time with NDIA participants and staff.

“More than 200 participants, families and carers volunteered to use the app and gave the NDIA over 700 pieces of feedback to make sure the app is accessible, user-friendly and meets their needs,” Ms Reynolds said.

“One of the benefits of designing the app with participants is that they can see their ideas and feedback come to life.”

Accessibility a key focus

Accessibility is a key focus of the app and the NDIA has ensured that it meets international web accessibility standards and follows Web Content Accessibility Guidelines.

The NDIA worked with participants with different disabilities, accessibility needs and assistive technology to build on the app’s accessibility features.

These features include compatibility with screen readers and options for high contrast and magnification.

“Since 24 August, participants have made over 20,000 claims through the app and the user sentiment remains high with a score of 4.7 out of 5,” Ms Reynolds said.

“The next steps are for the NDIA to make the app available for all participants regardless of how they manage their NDIS funds.”

The app will also be integrated into myGov in the future to provide users a more streamlined digital experience when managing their government services.

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Tags: app, my-NDIS, NDIA, ndis,

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